Craft Customs Warranty
1-Year Warranty Policy
At CraftCustoms.com, we take pride in the quality and craftsmanship of our work. We stand behind our products and services, which is why we offer a 1-Year Limited Warranty on our custom upholstery and restoration work.
What’s Covered
Our 1-Year Warranty covers defects in materials and workmanship for a period of 12 months from the date of delivery. This includes:
Leather Upholstery & Stitching – Coverage for defects in materials, stitching failures, or premature wear due to workmanship.
Wood Grain & Carbon Fiber Finishes – Protection against peeling, bubbling, or delamination under normal use.
What’s Not Covered
This warranty does not cover:
Normal wear and tear from daily use.
Damage caused by improper installation, misuse, accidents, or modifications.
Exposure to extreme heat, cold, chemicals, or excessive moisture.
Issues resulting from improper maintenance or cleaning with harsh chemicals or abrasive materials.
Warranty Claim Process
If you experience a defect covered under this warranty:
Contact Us – Reach out to our team with your order details and a description of the issue.
Provide Photos – Submit clear pictures of the affected area for our review.
Evaluation – We will assess the claim and determine if the issue qualifies under our warranty.
Resolution – If approved, we will repair or replace the affected area at no cost to you. Shipping costs may apply.
How to Contact Us
📧 info@craftcustoms.com
📞 214-564-1170
We value your business and are committed to delivering the highest quality craftsmanship. If you have any concerns, we are here to help!