Return and Refund Policy
Return and Refund Policy
Thank you for shopping at CraftCustoms.com. We take pride in our craftsmanship and customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Our 15-day return policy applies only to brand-new parts purchased directly from our online store. You have 15 calendar days from the date you received the item to request a return.
To be eligible for a return:
The item must be unused and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Custom Work on Customer’s Parts
Since all custom upholstery and restoration services involve work on a customer’s existing parts, these are non-refundable. However, we stand behind our craftsmanship and will work with you to address any concerns to ensure your satisfaction.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be issued to your original payment method. Processing times vary depending on your card issuer’s policies.
Shipping
Return shipping costs are the responsibility of the customer and are non-refundable.
If a refund is issued, the cost of return shipping will be deducted from your total refund.
Contact Us
If you have any questions about returning your item or concerns about a custom order, please contact us at:
📧 info@craftcustoms.com
📞 214-564-1170
We appreciate your business and are committed to delivering the highest quality craftsmanship and customer experience.